Postio a Dychwelyd

Postage

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Delivery is £4.00 on orders below £100

Jewellery will be be posted by Royal Mail 48h tracked delivery

Vouchers are sent by email and can be sent to yourself or recipient at no additional cost

Workshops and classes will be confirmed by email only at no additional cost

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Returns and cancellations for retail orders

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For standard, non-personalised retail items bought online, you may have the right to cancel your order within 14 days of receiving your item.

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To cancel, you must email us at info@bowenjewellery.co.uk within 14 days of receiving your order.

Items must then be returned to us within 14 days of notifying us that you wish to cancel. Items must be returned unused, unworn, undamaged and in their original packaging.

You are responsible for return postage unless the item is faulty. We recommend using a tracked and insured postal service, as you are responsible for the item until it reaches us.

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Once we have received the item back and checked it, we will process any refund due.

The right to cancel does not usually apply to bespoke, personalised, engraved, altered, remodelled or custom-made jewellery unless the item is faulty.

This does not affect your statutory rights.