top of page

Privacy Policy

Last updated: July 2026

​

At Gemwaith Bowen Jewellery, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect your information when you visit our website, place an order, make an enquiry, book a workshop or sign up to our mailing list.

For the purposes of this policy, “we”, “us” and “our” refers to Gemwaith Bowen Jewellery. “You” refers to the customer, website visitor, workshop attendee or person contacting us.

 

1. Information we collect

​

We may collect the following information when you use our website or services:

  • your name, email address, phone number, billing address and delivery address;

  • order details, jewellery preferences and commission information;

  • workshop booking details, including attendee names and contact details;

  • dietary, accessibility or medical information where relevant to a workshop;

  • payment confirmation details, although we do not store full card details;

  • marketing preferences, if you sign up to our mailing list;

  • website usage information, such as cookies, analytics data and browser information.

If you contact us about a bespoke or remodelled piece, we may also keep notes, photographs, measurements or design details needed to complete your enquiry or order.

 

2. How we use your information

​

We use your information to:

  • process and fulfil orders;

  • manage bespoke commissions;

  • arrange workshop bookings;

  • respond to enquiries;

  • process payments;

  • arrange delivery or collection;

  • provide customer service and aftercare;

  • send marketing emails, where you have opted in;

  • improve our website, products and services;

  • keep business, tax and accounting records;

  • comply with legal obligations.

We only use your personal information where we have a lawful reason to do so, such as fulfilling an order or booking, complying with the law, receiving your consent, or where we have a legitimate business reason.

 

3. Marketing emails

​

We will only send you marketing emails if you have chosen to receive them.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at:

info@bowenjewellery.co.uk

We will never sell your personal information to third parties for marketing purposes.

 

4. Sharing your information

​

We do not sell or rent your personal information.

We may share your information with trusted third parties where necessary, including:

  • payment providers;

  • delivery companies;

  • website and hosting providers;

  • email marketing providers;

  • accountants or professional advisers;

  • workshop venues or catering providers, where relevant;

  • legal or regulatory authorities, if required by law.

We only share the information needed for the relevant purpose.

5. Cookies and analytics

Our website may use cookies and similar technologies to help the website work properly, improve performance and understand how visitors use the site.

Essential cookies are needed for the website to function. Non-essential cookies, such as analytics or marketing cookies, will only be used where consent is required.

You can manage cookies through your browser settings.

 

6. How long we keep your information

​

We only keep your personal information for as long as necessary.

As a general guide:

  • order and transaction records are usually kept for up to 6 years for tax and accounting purposes;

  • workshop booking details are kept until the workshop is complete, plus a reasonable period afterwards;

  • bespoke commission details may be kept for future aftercare, repairs or resizing;

  • marketing preferences are kept until you unsubscribe or withdraw consent.

When information is no longer needed, we will delete it securely or anonymise it where appropriate.

 

7. How we protect your information

​

We take reasonable steps to protect your personal information and keep it secure.

However, no method of sending information over the internet is completely secure, so we cannot guarantee absolute security.

 

8. Your rights

​

You have rights over your personal information, including the right to:

  • access the information we hold about you;

  • ask us to correct inaccurate information;

  • ask us to delete your information in certain circumstances;

  • withdraw consent to marketing;

  • object to or restrict certain uses of your information;

  • request a copy of your information.

To exercise any of these rights, please contact us at:

info@bowenjewellery.co.uk

You also have the right to complain to the Information Commissioner’s Office if you are unhappy with how your information is handled.

 

9. Children’s privacy

​

Our website is not directed at children under 16.

If a workshop is attended by someone under 16, the booking must be made by a parent, guardian or responsible adult.

 

10. Photography and filming

​

We may take photographs or videos during workshops or events for use on our website, social media or promotional materials.

If you do not wish to be photographed or filmed, please let us know before or during the workshop or event.

 

11. Contact us

​

If you have any questions about this Privacy Policy or how we use your personal information, please contact us:

Gemwaith Bowen Jewellery
Email: info@bowenjewellery.co.uk
 

12. Changes to this policy

​

We may update this Privacy Policy from time to time.

​

bottom of page